Job Advertisement for Robin Hood Motors
Company Overview: Robin Hood Motors is expanding and we are excited to announce two new opportunities within our team. We pride ourselves on being a one-stop shop, delivering main dealer quality service to our customers. If you are customer-focused and thrive in a team environment, we want to hear from you.
1. Service Manager
Position Overview: We are seeking an experienced Service Manager to oversee our service department. The ideal candidate will have a strong background in automotive services, excellent leadership skills, and a passion for customer service.
Key Responsibilities:
- Manage day-to-day operations of the service department.
- Supervise and support service staff to ensure high-quality service delivery.
- Develop and implement service procedures and policies.
- Monitor service performance metrics and implement improvement strategies.
- Handle customer inquiries and resolve service-related issues.
- Coordinate with other departments to ensure smooth workflow.
Required Qualifications:
- Proven experience as a Service Manager or similar role in the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Technical knowledge of automotive systems and repair procedures is a plus.
Salary and Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
2. Service Advisor
Position Overview: We are looking for a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will have experience in the automotive industry and be skilled at providing exceptional customer service.
Key Responsibilities:
- Greet customers and assess their vehicle service needs.
- Provide accurate service recommendations and cost estimates.
- Schedule service appointments and manage service workflow.
- Communicate with customers about their vehicle status and any additional repairs needed.
- Maintain detailed records of services performed and customer interactions.
Required Qualifications:
- Experience as a Service Advisor or in a similar customer service role within the automotive industry.
- Strong communication and interpersonal skills.
- Ability to understand and explain technical information to customers.
- Excellent organizational and time-management skills.
- Proficiency with service management software is a plus.
Salary and Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
Application Instructions:
If you have experience in either of these roles, please send your CV to info@robinhoodmotors.ie. A competitive salary is on offer for the right candidates.
By detailing the specific roles, responsibilities, and qualifications for each position, this job advertisement aims to attract qualified candidates who will fit well with the culture and needs of Robin Hood Motors.